If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. Virgin Phone Switchover. For this tool to work as intended, launch it, connect to a non-UK server, and enjoy IPTV as usual. Thanks for joining our help forums and for your first posts here, glad to have you on board! A warm welcome to the VM community. Tuning in. I do not pay the extra £3 a month for the internet security. We would like to show you a description here but the site won’t allow us. Introducing 1. Reply. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. If it’s not a technical issue you need help with then we’re here to support you on. QuickStart, set up and connections. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. 4 weeks ago. 1. What to do if Virgin Media Web Safe isn't working. Stream from Virgin Media. on 06-03-2023 16:05. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. 1. Please help! 🙂. Regards, Daniel. Staying safe online with Virgin Media Web Safe. com and we’ll look into them. VodafoneChild safe issues, Virgin Media customer service is appalling in Security matters yesterday; Child safe not activating in Switched On Families Saturday; Cannot Turn Off Websafe and Child Safe in Security matters Friday; Child Safe not working in Security matters Wednesday; Parental controls - can't block specific website in Switched On. Chatter and natter. SpeedQuickStart, set up and connections. 5. My question is why are so many Virgin media users seeing these Access Denied issues compared to other service providers?Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. SpeedChild Safe not working in Security matters 3 weeks ago; Child Safe Not Working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; Child safe locks auto- enabled can’t change? in Security matters 17-10-2023; I can't seem to change the settings for Websafe. Staying safe online with Virgin Media Web Safe. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. Account - Cable. Switched On Families. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. 1. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. The info to report to VM was given above. If your Virgin Mobile is connected to your home broadband, you can browse protected. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F. I advise that. My wifi has suddenly stopped working. I have just noticed child safe is not working, have signed into my account but despite saving the settings it still remains switched off. Account - Cable. So there is a list of the following possibilities: 1) Blocked IP . 8. Tried switching off and on, pin hole reset. Still not working. Tried to use the radio buttons on websafe. The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. This problem has been running for over 2 months now. Subscribe to this message's RSS feed. Once logged in you will see 2 filters; Virus Safe and Child Safe. 4. I'm a Very. Thanks for your patience while we work to fix things as quick as we can. This is both logging in via web browser and mail app on her. These blocks usually come from a false alarm on a domain that was purchased, misused, and then repurchased from another user, or a false claim on this. I have tried to turn off websafe but cannot reach account settings as the webpage is not working and comes up with the 'oops something has gone wrong our end' message. Web Safe only works on devices connected to your Virgin Broadband at home. Account settings. 168. Welcome to the community and thanks for taking the time to post your issue on the forums. thank you for steering me in the right direction with the forum. " I cannot fix this. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". If confident the Child Safe warning is a false positive and the site itself is safe then it can be temporarily disabled by signing in here Login to My Virgin Media | Virgin Media and selecting Account settings > Online security > Child Safe. Then, open your browser in Windows again to see if the connection is fixed. 9. Child safe is switched on but has stopped blocking adult sites (it used to). Web safe settings not working. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Login in the the Virgin Media online account and try the to enable websafe. 1. e. Direct from Virgins help pages. Yes, you are right, technically Virgin Media could apply any "other" traffic management. FYI Web Safe only works if Virgin Media's DNS is being used. Thank you! Yes, I realise it’s F-Secure (I had uninstalled it and then couldn’t remember). Virgin Media. . 8) and CloudFlare (1. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. I have tried to turn off websafe but cannot reach account settings as the webpage is not working and comes up with the 'oops. Buffer's suggestion to install the W10 app is all well and good, and I'd give it a try if I could find an installer for it, but I haven't been able to. 168. Solved: Hi, I can't seem to turn on Web Safe. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. Go to solution. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. Unlike some posts here, I want Child Safe to work. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. Hi Travis, Since last Monday, the child/web safe has stopped again. We would like to show you a description here but the site won’t allow us. Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected. SpeedWeb Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Child safe not working. 50 per month. You could also try a tracert via VM to see if it hangs. For a single one, you may be able to get an exemption. Thank you for the help. For customers using VPN or Handset encryption services, the above protections will not work. Tested it out today via a simple Google search. net. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. Click here to view more details on content filters from Virgin Media’s Web Safe. 100 nslookup protonvpn. Simply return to the browser you sent the message in to check and respond. select Account Settings > Online security, then Virus Safe and Child Safe toggles to turn off; to confirm Web Safe is off try access a VPN site, for example. Virus Safe - Enabled. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Learn whether it’s issues in your area or faults with your services. Stream from Virgin Media. Speed Child Safe not working in Security matters 3 weeks ago; Child Safe Not Working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; Child safe locks auto- enabled can’t change? in Security matters 17-10-2023; I can't seem to change the settings for Websafe. any suggestions pls? works fine on old win 10 laptop and mobile devices, so not a signal issue. Networking and WiFi. Web Safe. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. I've just signed up with Virgin Media and singing in to my account has been nothing but a. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanksChild safe/websafe in Switched On Families 13 hours ago; Child Safe not working 6 months in Security matters Thursday; Re: Web Safe incorrectly blocking our website in Security matters a week ago; Child Safe/Web Protection off but still blocking websites in Security matters 2 weeks ago; Child safe in Switched On Families 2 weeks agoIf the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 1). Also check the dns settings of your vpn while you're there. I am not on any VPN. QuickStart, set up and connections. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. Not able to access websafe_setting page (able to go to update_profile page). I have tried incognito, resetting cache, and downloading a vpn - all have failed. I don't work for Virgin Media, I'm a VM customer. How do I install Internet Security? How do I uninstall Internet Security? What are viruses and firewalls? Virgin Media Internet Security How to use Virgin Media Internet Security?. run the Standard test and confirm the. Use the old Web Safe page (shown on left) until Virgin Media resolve ongoing issues with the their new page (shown on right). It isn't safe for children to browse using Virgin's services at the moment - it is worth highlighting to others as wel. Hi, can you help me, I have the same issue where I want to turn off web safe but am unable to access the manage settings page for the web - 5104291. Thank you for the help. ct Mark as Helpful Answer. Re: Can’t access web safe in Switched On Families Tuesday; VM security called to inform my wifi was being shared without permission in Security matters a week ago; Open DNS Resolver in Security matters 2 weeks ago; Child Safe not working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 22-10-2023They were NOT sent by Virgin Media and should not be responded to. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoHi there @Ceri1 👋 Welcome to our forum and thanks for your post 😊 Sorry to see you've been having issues saving your Child safe settings. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. Try again to see if problem persists. So I’ve gone in through the Account settings/Online Security and it looks like it works (it confirms that it’s applied the settings) but it does. im currently using an iPhone X pro. Hey, Durgs. Top offers; Discover Virgin Media; Broadband deals;. on 27-08-2023 09:39. Further exclusions & legal stuff apply. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. 220. I have also looked into the Virgin F-secure online security thing for £3 p/m but the links to that page all don’t work and the links to register to get 3 free mo. You can also use the dispute resolution service if virgin haven’t responded to the complaint after 8 weeks. Virgin Mobile. If you’ve. Web Safe turned off but still blocking websites. It’ll automatically detect and remove viruses, malware, ransomware and spyware. QuickStart, set up and connections. Whilst Virgin. 168. Check that childsafe is enabled on your Virgin Media account. Manage Your Account. 1. Solved: Hi, I can't seem to turn on Web Safe. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Welcome to the community and thanks for taking the time to post your issue on the forums. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. in Switched On Families a week ago I have realised that although the web safe setting are working on my device, they are surprisingly not working on my kids device and you are able to access restricted websites straight away. If the AS Name does not contain Virgin Media then:. It’s important you choose a passcode that’s different to the one you use to unlock your device. Try both Mac and Windows. Options. The white l. Select “Firewall”. Ensure that “IPsec Pass-Through,” “PPTP Pass-Through,” and “Multicast Pass-Through” are all enabled at the very bottom. Seems it was a common problem, hence why the website ended up with an apology last night. . Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. Have issues using VM Wi-Fi - 3 different laptops with different browsers and phone. . Networking and WiFi. We would like to show you a description here but the site won’t allow us. The Websafe screen has changed - it used to look like the first picture but has now changed to look like the second picture. com 194. When I attempt to change my websafe settings, the following message comes up. 4. It's the same for virus safe and child safe. SpeedIf you want to block specific websites navigate to Childsafe via your Virgin Media login and you can block categories of websites as well as specify individual ones to block. If you haven’t changed your password, the default one is placed on the bottom of the router. Virgin Media Community. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. 1 Kudo. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. . 168. For fraudulent e-mails, forward to phishing@virginmedia. Data not working. The 2nd one again was to wait but they gave me a reference number to follow up with their IT team. Do not post the resulting output. com (blocked by Web Safe), bestvpn. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. in Switched On Families 4 weeks ago; Child and Web safe - cannot access some sites in Security matters a. 1. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. I am sorry to hear you have been unable to make any changes to web safe. Learn how you can change Web Safe settings to turn Child Safe off. 4. Child safe is not working. I've tried a router reboot but that has not fixed it. That is very good since the country is not a member of any signal intelligence alliances. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoEmail address. Joining in. Thanks for coming back to us to get this issue with your Web Safe services looked into, I am sorry if this has been causing some frustration 😥 I have a link here which may help in getting your issue fixed 👉 Web Safe Help - Could you please take a look to see if a resolution is here?Using the device on which Web Safe appears not be working from go to 1. Nothing that I can do, unfortunately, as I am not a VM employee. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. 0. Click the big on/off icon to connect. Options. 2. 8. 100). r. Email not working. I have plenty of ways of safeguarding stuff that comes in - the real frustration with virgins service is the complete radio silence when they implement updates which don’t work for about a week and you. com 9. The results of queries to the Virgin Media DNS server gave the following results. Please enter your email. 4. on 08-02-2023 16:22. This is a known issue and our teams are working on a fix. on 09-07-2023 22:56. Stay safe online. Virgin Media takes online safety seriously. . Networking and WiFi. Re: Web safe settings not working. Networking and WiFi. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. Child safe mode is not turning on in Security matters 2 weeks ago; Child Safe show is off but it's on and can't change it. The service status page is now working, with the following message. I did try to access a restricted site over the WIFI and. and enter the following where username:password is replaced with your email address and password, i. It is showing as switched on, but nothing is being blocked. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. Log in to your Virgin Media account using your email address and password. If you go to is the AS Name reported as Virgin Media?. 9. Click the big on/off icon to connect. 168. Since the work being done on the email service (16/06/23) my wife's email has been not updating and is last message is the one on the16th June. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Web Safe is an optional setting that does DNS based filtering. Either the customer can't move the sliders or they can but without effect. Having problems with Websafe again. Child Safe not working in Switched On Families yesterday; Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. not very safe!! nobile Posts: 574 Forumite. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Looking in this section of the forum is has been quite clear for many months the Web Safe management functions have been problematic to totally broken for many customers. This means the Hub is in modem mode and won’t be sharing WiFi. If the problem persist post back here to have issue flagged to the forum team. At the moment, yes, he thinks that was Virgin Media Virus Safe that blocked the connection to our website. My Virgin Media App. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. Child safe not working in Security matters 2 weeks ago; Block websites by pattern in Switched On Families 3 weeks ago; A website is blocked in Switched On Families 3 weeks ago; Child Safe show is off but it's on and can't change it. Forum; Apps. Virgin Media 'Web Safe'. Lee_R. I’ve called VirginMedia several times and they have not been able to help. I've flagged this with VM before and nothing happened. uk, which will give you a rough idea on if it's a single ISP in the UK that's. 1. Virgin media asked me via Twitter to post here to see if someone can sort this out. However, it seems to have stopped since a few days ago. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. on 03-09-2022 19:15. QuickStart, set up and connections. I’m not using private browsing (although previously it would block it on - 5429452. Virgin Media Mail operates several email domains, including @virginmedia. Changing network settings to use any Public DNS should re-gain full access for the device. Account - Mobile. -- Child Safe not working in Security matters 41 minutes ago; Child safe not working in Security matters 6 hours ago; Child Safe Not Working in Security matters Sunday; Web safe not working when enabled in Security matters Sunday; Child Safe show is off but it's on and can't change it. Vishing calls received for both Virgin Media and O2 in Security matters yesterday; Child safe not working in Security matters Tuesday; Cannot Turn Off Websafe and Child Safe in Security matters a week ago; Child Safe not working in Security matters 2 weeks ago; Your filter is blocking legitimate sites in Security matters 2 weeks ago10 REPLIES. My Virgin Media App. Staying safe online with Virgin Media Web Safe. Once logged in, select ‘My apps’ tab’. Networking and WiFi. 0. I would immediately get an email confirming that changes were made. For some customers the Web Safe adjustments are not functioning. You may want to start by seeing what your site report looks like using a tool like Blocked. google (disable when using mobile data) 0 Kudos. 0. richard. Hi, I’m be recently joined virgin and am experiencing my emails not loading correctly. never-displayed Additional options Related Device or Service. Register or sign. Please help me resolve this. Web safe Child does not work Virgin Router. com nslookup protonvpn. I am not using any VPN in my devices (mobile and laptops). And as you needed to choose whether to switch Web Safe. Account - Mobile. Child Safe & Web Safe can easily be bypassed with a Public DNS, Web Proxy, Apple Relay or a VPN. Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. BTW is there a reason why you are access the old site page for Web Safe?. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". Child safe won’t click on in Security matters Tuesday; Installed Web Safe on Mac. TAlmontaser. I was offered a new contract, which gave me 10x the data, for the same price if I stayed. com:Y54kpX5g: curl -v smtps://smtp. Good luck. Setting up Virgin Media Web Safe. Nah - maybe for teenagers but not for tweens or younger ones. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. everything is up to date. on 23-07-2023 22:16. 1. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your. 1/help for specific device where Web Safe is not working. 9. We would like to show you a description here but the site won’t allow us. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. I'm sorry to hear you're having issues with changing the web-safe options online currently, in order to help out I will send you a PM here shortly. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache; in a browser's Incognito / Private window; an alternative browser; If issue persist post back here to have issue flagged to forum team. Post a question. Does the email not work in either web mail or client mail? 0 Kudos Reply. co. Security matters. 67. Virgin Media offers an Essential broadband package to customers who receive Universal Credit or other forms of government financial help. 4. on 26-08-2022 16:41. If your site is blocked by a majority of ISPs, it may be that there is a. Problems in the last 24 hours. That is very good since the country is not a member of any signal intelligence alliances. No bank or credit card details are required for the trial. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Open Advanced settings. 3. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. Built to keep internet nasties away from your home devices, Virgin Media Web Safe is available at no extra cost with our broadband. I'm having the exact same issue, I'd be very grateful if you could help resolve it, I've also tried on various computers, browsers, same problem. 4. However, it seems to have stopped since a few days ago. SpeedWe would like to show you a description here but the site won’t allow us. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls.